Помогите! Я работаю с людьми. Простые правила влияния, лидерства и коммуникаций — страница notes из 28

Примечания

1

Dr. John C. Maxwell. Leadership Is Influence: Nothing More, Nothing Less. – Christianity Today, July 11, 2007. https://www.christianitytoday.com/pastors/2007/july-online-only/090905.html.

2

Эту фразу часто приписывают Джону Уэсли, но ее истинный автор неизвестен.

3

Национальная баскетбольная ассоциация. – Прим. пер.

4

Emily Abbate. The Real-Life Diet of Russell Wilson, Who Plans to Play Football Until He’s 45. – GQ, September 17, 2018. https://www.gq.com/story/russell-wilson-real-life-diet.

5

Adam Wells. LeBron James Net Worth: Career Earnings Eclipses $1 Billion. – Bleacher Report, July 2, 2018. https://bleacherreport.com/articles/2784089-lebron-james-net-worth-career-earnings-eclipses-1-billion.

6

Arvey, R., Rotundo, M., Johnson, W., Zhang, Z., McGue, M. The determinants of leadership role occupancy: Genetic and personality factors. – Leadership Quarterly, 17(1), February, 2006. https://doi.org/10.1016/j.leaqua.2005.10.009.

7

De Neve, J., Mikhaylov, S., Dawes, C., Christakis, N., Fowler, J. Born to lead? A twin design and genetic association study of leadership role occupancy. – Leadership Quarterly, 24(1), February, 2013. https://doi.org/10.1016/j.leaqua.2012.08.001.

8

Бакингем М., Клифтон Д. Добейся максимума. Сильные стороны сотрудников на службе бизнеса. – М.: Альпина Паблишер, 2014.

9

Buckingham, M., Clifton, D. Now, Discover Your Strengths: How to Develop Your Talents and Those of the People You Manage. – New York: The Free Press, 2001. – P. 167.

10

Buckingham, M., Clifton, D. Now, Discover Your Strengths: How to Develop Your Talents and Those of the People You Manage. – New York: The Free Press, 2001. – P. 127.

11

Samantha Enslen. What Does ‘in Your Wheelhouse’ Mean? – Quick and Dirty Tips, September 4, 2019. https://www.quickanddirtytips.com/articles/what-does-in-your-wheelhouse-mean.

12

Buckingham, M., Clifton, D. Now, Discover Your Strengths: How to Develop Your Talents and Those of the People You Manage. – New York: The Free Press, 2001. – P. 149.

13

Проект TED, позволяющий отдельным людям или группам людей в различных странах, городах, университетах, сообществах организовывать независимые конференции в стиле TED. – Прим. пер.

14

Roxanne Hai. Being vulnerable about vulnerability: Q&A with Brené Brown. – TEDBlog, March 16, 2012. https://blog.ted.com/being-vulnerable-about-vulnerability.

15

Roxanne Hai. Being vulnerable about vulnerability: Q&A with Brené Brown. – TEDBlog, March 16, 2012.

16

Roxanne Hai. Being vulnerable about vulnerability: Q&A with Brené Brown. – TEDBlog, March 16, 2012.

17

Zack Pumerantz. The 100 Best Sports Quotes of All Time. – Bleacher Report, October 25, 2011. https://bleacherreport.com/articles/910238-the-100-best-sports-quotes-of-all-time#slide13.

18

Agassi, A. Open: An Autobiography. – New York: Alfred A. Knopf, 2009. – PP. 8–9.

19

Brené Brown on the 3 Things You Can Do to Stop a Shame Spiral. – Oprah’s Lifeclass, October 6, 2013. https://www.oprah.com/oprahs-lifeclass/brene-brown-on-the-3-things-you-can-do-to-stop-a-shame-spiral-video.

20

Хелмстеттер Ш. Что говорить, когда разговариваешь с собой. Запрограммируй свой мозг на успех! – М.: АСТ, 2018.

21

Helmstetter, S. What to Say When You Talk to Yourself: Powerful New Techniques to Program Your Potential for Success. – New York: Gallery Books, 2017. – PP. 7–9.

22

Bandura, A. Self-Efficacy Mechanism in Human Agency. – American Psychologist, 37(2), February, 1982. – P. 127. https://pdfs.semanticscholar.org/8bee/c556fe7a650120544a99e9e063eb8fcd987b.pdf.

23

Bandura, A. Self-Efficacy Mechanism in Human Agency. – American Psychologist, 37(2), February, 1982. – P. 123.

24

Bandura, A. Self-Efficacy Mechanism in Human Agency. – American Psychologist, 37(2), February, 1982. – P. 123.

25

Bandura, A. Self-Efficacy Mechanism in Human Agency. – American Psychologist, 37(2), February, 1982. – P. 123.

26

Американский кабельный и спутниковый телеканал новостей бизнеса.

27

Lucy Handley. 4 top CEOs reveal what they were like as teenagers – from ‘socially challenged’ to ‘terrible student’. – CNBC, Make It, August 29, 2017. https://www.cnbc.com/2017/08/29/ceos-awkward-teenage-years-and-how-they-became-successful.html.

28

The Brave Ones: A window into Sebastian Thrun’s creative world. – CNBC, May 10, 2017. https://www.cnbc.com/video/2017/05/10/the-brave-ones-a-window-into-sebastian-thruns-creative-world.html.

29

Lucy Handley. The education of Sebastian Thrun. – CNBC, June 1, 2017. https://www.cnbc.com/2017/06/01/sebastian-thrun-udacity-googlex.html.

30

Lucy Handley. The education of Sebastian Thrun. – CNBC, June 1, 2017.

31

Lamberson, K., Wester, K. Feelings of Inferiority: A First Attempt to Define the Construct Empirically. – Journal of Individual Psychology, 74(2), January, 2018. – PP. 172–187.

32

Warren Buffett. Buy American. I Am. – The New York Times, October 16, 2008. https://www.nytimes.com/2008/10/17/opinion/17buffett.html.

33

Warren Buffett. Buy American. I Am. – The New York Times, October 16, 2008.

34

Andrews, D. Warren Buffett: In His Own Words. Evanston, IL: Agate Publishing, 2019.

35

Cardigan’s Commencement Address by Chief Justice John G. Roberts, Jr. – Cardigan Mountain School, June 6, 2017. https://www.youtube.com/watch?v=Gzu9S5FL-Ug.

36

Национальная футбольная лига. – Прим. пер.

37

Holmes, T., Rahe, R. The Social Readjustment Rating Scale. – Journal of Psychosomatic Research, 11(2), August, 1967. – PP. 213–218. https://doi.org/10.1016/0022-3999(67)90010-4.

38

Хилл Н. Думай и богатей. – М.: Эксмо, 2024.

39

Хилл Н., Клемент У. Как сила позитивного мышления сделает вас богатыми. – М.: АСТ, 2019.

40

Northouse, P. Leadership: Theory and Practice. – Thousand Oaks, CA: SAGE Publications, 2019. – P. 224.

41

Кови С. Лидерство, основанное на принципах. – М.: Альпина Паблишер, 2023.

42

Covey, S. Principle-Centered Leadership. – Manitou Springs, CO: Summit Books, 1991. – P. 62.

43

Goldman, R., Papson, S. Nike Culture: The Sign of the Swoosh. – New York: SAGE Publications, 1998. – P. 49.

44

Dries Depoorter. Quick Fix. – Dries Depoorter Blog. https://driesdepoorter.be/quickfix/.

45

Simon Kemp. Digital 2019: Global Internet Use Accelerates. – We Are Social, January 31, 2019. https://wearesocial.com/us/blog/2019/01/digital-2019-global-internet-use-accelerates.

46

The Economic Cost of Bad Actors on the Internet: Fake Influencer Marketing in 2019. – Baltimore, MD: University of Baltimore, 2019. https://www.cheq.ai/influencers.

47

Northouse, P. Leadership: Theory and Practice. – Thousand Oaks, CA: SAGE Publications, 2019. – P. 194.

48

Emerson, R. W. The Over-Soul. / Essays: First Series. – Boston: Phillips, Sampson and Company, 1841. – P. 260.

49

Rob Picheta. Ethiopian Airlines crash is second disaster involving Boeing 737 MAX 8 in months. – CNN World, March 11, 2019. https://edition.cnn.com/2019/03/10/africa/ethiopian-airlines-crash-boeing-max-8-intl/index.html.

50

Федеральная авиационная администрация. – Прим. пер.

51

Chris Isidore. These are the mistakes that cost Boeing CEO Dennis Muilenburg his job. – CNN Business, December 24, 2019. https://edition.cnn.com/2019/12/24/business/boeing-dennis-muilenburg-mistakes/index.html.

52

Boeing in Brief. http://www.boeing.com/company/general-info/.

53

Samantha Masunaga. How the design of Boeing’s 737 Max cost CEO Muilenburg his job. – Los Angeles Times, December 23, 2019. https://www.latimes.com/business/story/2019-12-23/boeing-737-max-dennis-muilenburg.

54

Aesop. The Man, the Boy, and the Donkey. – Bartleby, March 27, 2001. https://www.bartleby.com/17/1/62.html.

55

Tamir, D., Mitchell, J. Disclosing information about the self is intrinsically rewarding. – Proceedings of the National Academy of Sciences, 109(21), May, 2012. – PP. 8038–8043. https://www.pnas.org/content/109/21/8038.

56

Naaman, M., Boase, J., Lai, C. Is It Really about Me? Message Content in Social Awareness Streams. – CSCW ‘10: Proceedings of the 2010 ACM conference on Computer supported cooperative work, February 06, 2010. – PP. 189–192. https://dl.acm.org/doi/10.1145/1718918.1718953.

57

Tamir, D., Mitchell, J. Disclosing information about the self is intrinsically rewarding. – Proceedings of the National Academy of Sciences, 109(21), May, 2012. – PP. 8038–8043.

58

Leonard, D. The Great Rivalry: Gladstone and Disraeli. – New York: I.B. Tauris & Co, 2013. – P. 20.

59

Huang, K., Yeomans, M., Brooks, A., Minson, J., Gino, F. It doesn’t hurt to ask: Question-asking increases liking. – Journal of Personality and Social Psychology, 113(3), September, 2017. – PP. 430–452. https://doi.org/10.1037/pspi0000097.

60

Хотя точного источника нет, историки часто приписывают эту фразу Уильяму Хорману.

61

Titelman, G. Random House Dictionary of Popular Proverbs and Sayings. – New York: Random House, 1996. Quoted by BookBrowse: https://www.bookbrowse.com/expressions/detail/index.cfm/expression_number/566/manners-make-the-man-manners-maketh-man.

62

Kevin Clarke. The papal hand slap divides Catholics and the media. – America, January 2, 2020. https://www.americamagazine.org/faith/2020/01/02/papal-hand-slap-divides-catholics-and-media.

63

Livia Borghese, Sheena McKenzie. Pope Francis apologizes for slapping woman’s hand on New Year’s Eve. – CNN World, January 2, 2020. https://edition.cnn.com/2020/01/01/europe/pope-francis-slap-woman-apology-intl/index.html.

64

Ward, W. A. Quotable Quotes: Wit and Wisdom for Every Occasion. – New York: The Readers Digest Association, 1997.

65

Американский сервис мобильных платежей. – Прим. пер.

66

Bernstein, L. The Joy of Music. – New York: Amadeus Press, 2004. – P. 160.

67

Shakespeare, W. Measure by Measure, Act I, Scene IV. http://shakespeare.mit.edu/measure/full.html.

68

Bandura, A. Self-Efficacy / Encyclopedia of Human Behavior, vol. 4, V. S. Ramachaudran, ed. – New York: Academic Press, 1994. – PP. 71–78. https://web.stanford.edu/~kcarmel/CC_BehavChange_Course/readings/Bandura_Selfefficacy_1994.html.

69

Bandura, A. Self-Efficacy / Encyclopedia of Human Behavior, vol. 4, V. S. Ramachaudran, ed. – New York: Academic Press, 1994.

70

Bandura, A. Self-Efficacy / Encyclopedia of Human Behavior, vol. 4, V. S. Ramachaudran, ed. – New York: Academic Press, 1994.

71

Trista Kelley. A crypto exchange can’t repay $190 million it owes customers because its CEO died with the only password. – Business Insider, February 4, 2019. https://www.businessinsider.com/quadrigacx-cant-pay-190-million-owed-because-ceo-with-password-died-2019-2.

72

Sawhney, V., Zabin, J. Managing and Measuring Relational Equity in the Network Economy. – Journal of the Academy of Marketing Science, 30(4), 2002. – PP. 313–332.

73

Sawhney, M., Zabin, J. Managing and Measuring Relational Equity in the Network Economy. – Journal of the Academy of Marketing Science, 30(4), 2002. – PP. 313–332.

74

Чепмен Г. Пять языков любви. Актуально для всех, а не только для супружеских пар. – СПб.: Христофор, 2022.

75

Tversky A., Kahneman, D. Advances in prospect theory: Cumulative representation of uncertainty. – Journal of Risk Uncertainty, 5(4), 1992. – PP. 297–323. https://doi.org/10.1007/BF00122574.

76

What Are Personality Disorders? – American Psychiatric Association, November, 2018. https://www.psychiatry.org/patients-families/personality-disorders/what-are-personality-disorders.

77

Narcissistic Personality Disorder. – Mayo Clinic. https://www.mayoclinic.org/diseases-conditions/narcissistic-personality-disorder/symptoms-causes/syc-20366662.

78

Donne, J. No Man Is an Island / Meditation XVII, Devotions upon Emergent Occasions (1624).

79

Перевод А. Пустогарова. – Прим. ред.

80

Twenge. J., Campbell, W. The Narcissism Epidemic: Living in the Age of Entitlement. – New York: Atria Books, 2009. – P. 19.

81

Emily Levine. A Theory of Everything. – Ted2002, February, 2002. https://www.ted.com/talks/emily_levine_a_theory_of_everything/transcript.

82

Rosenfeld, M., Thomas, R., Hausen, S. Disintermediating your friends: How online dating in the United States displaces other ways of meeting. – Proceedings of the National Academy of Sciences, 116(36), 2019. https://web.stanford.edu/~mrosenfe/Rosenfeld_et_al_Disintermediating_Friends.pdf.

83

10 Online Dating Statistics You Should Know. – eHarmony, March 18, 2021. https://www.eharmony.com/online-dating-statistics/.

84

Willis, J., Todorov, A. First Impressions: Making Up Your Mind After a 100-Ms Exposure to a Face. – Psychological Science, 17(7), July, 2006. – PP. 592–598. https://journals.sagepub.com/doi/10.1111/j.1467–9280.2006.01750.x.

85

The art of the job hunt. – Randstad, October 16, 2018. https://www.randstadusa.com/jobs/career-resources/career-advice/the-art-of-the-job-hunt/631.

86

Cody Derespina, et al. The Evolution of the Pitch. – Newsday. https://projects.newsday.com/sports/baseball/pitching-evolution/.

87

Fastest baseball pitch (male). – Guinness World Records. https://www.guinnessworldrecords.com/world-records/fastest-baseball-pitch-(male)/.

88

Cody Derespina et al. The Evolution of the Pitch. – Newsday.

89

Phil Rosengren. 7 Tips for Throwing a Better Changeup. – Better Pitching. https://betterpitching.com/7-tips-for-a-better-changeup/.

90

Huang, K., Yeomans, M., Brooks, A. W., Minson, J., Gino, F. It doesn’t hurt to ask: Question-asking increases liking. – Journal of Personality and Social Psychology, 113(3), 2017. – PP. 430–452. https://doi.org/10.1037/pspi0000097.

91

Richard Kraut. Socrates. Encyclopedia Britannica. https://www.britannica.com/biography/Socrates.

92

Приведу лишь несколько примеров: Matthew 15:1–3; Mark 2:1–11; Mark 12:14–24; Luke 10:25–26; John 18:33–34.

93

2013 Executive Coaching Survey. – Stanford GSB Center for Leadership Development and Research, Rock Center for Corporate Governance at Stanford, and The Miles Group, 2013. https://www.gsb.stanford.edu/sites/gsb/files/publication-pdf/cgri-survey-2013-executive-coaching.pdf.

94

Larcker, D., Miles, S., Tayan, B., Gutman, M. 2013 Executive Coaching Survey. – The Miles Group and Stanford University, August, 2013. https://www.gsb.stanford.edu/faculty-research/publications/2013-executive-coaching-survey.

95

Паттерсон К., Гренни Д., Макмиллан Р., Свитцлер Э. Трудные диалоги. Что и как говорить, когда ставки высоки. – М.: Манн, Иванов и Фербер, 2022.

96

Patterson, K., Grenny, J., McMillan, R., Switzler, E. Crucial Conversations: Tools for Talking When Stakes Are High. Second Edition. – New York: McGraw-Hill Education, 2011. – P. 3.

97

Patterson, K., Grenny, J., McMillan, R., Switzler, E. Crucial Conversations: Tools for Talking When Stakes Are High. Second Edition. – New York: McGraw-Hill Education, 2011. – PP. 9–10.

98

Steven D. Greydanus. An American mythology: Why Star Wars still matters. – Decent Films. – http://decentfilms.com/articles/starwars.

99

Kirell Benzi. Exploring the Star Wars expanded universe (part 1). – Kirell Benzi, January 7, 2016. https://kirellbenzi.com/blog/exploring-the-star-wars-expanded-universe/.

100

Northouse, P. Leadership: Theory and Practice. – Thousand Oaks, CA: SAGE Publications, 2019. – P. 5.

101

Northouse, P. Leadership: Theory and Practice. – Thousand Oaks, CA: SAGE Publications, 2019. – P. 372.

102

Факт согласия, принятия или поддержки чего-то, что предлагает или делает другой человек. – Прим. пер.

103

Curphy G., Nilsen, D. TQ: The Elusive Factor Behind Successful Teams. – The Rocket Model, 2020.

104

Curphy G., Nilsen, D. TQ: The Elusive Factor Behind Successful Teams. – The Rocket Model, 2020.

105

Our story. – 31 Bits. https://31bits.com/pages/our-story.

106

Esha Chhabra. How Five College Friends Turned a Social Enterprise Into a Million Dollar Business. – Forbes, April 1, 2016. https://www.forbes.com/sites/eshachhabra/2016/04/01/how-this-social-enterprise-competes-with-instant-gratification-and-rock-bottom-prices/#6e13a3a75e93.

107

What Is Social Enterprise? – Social Enterprise Alliance. https://socialenterprise.us/about/social-enterprise/.

108

Thoreau, H. D. Letter to H. G. O. Blake, November 16, 1857. – Quoted in The Walden Woods Project. https://www.walden.org/thoreau/mis-quotations/.

109

George Forrest. The importance of implementing effective metrics. – iSixSigma, May 15, 2023. https://www.isixsigma.com/implementation/basics/importance-implementing-effective-metrics/.

110

George Forrest. The importance of implementing effective metrics. – iSixSigma, May 15, 2023.

111

Alison Beard. If You Understand How the Brain Works, You Can Reach Anyone. – Harvard Business Review, March-April, 2017. https://hbr.org/2017/03/if-you-understand-how-the-brain-works-you-can-reach-anyone.

112

Suzanne Vickberg, Kim Christfort. Pioneers, Drivers, Integrators, and Guardians. – Harvard Business Review, March-April, 2017. https://hbr.org/2017/03/the-new-science-of-team-chemistry#if-you-understand-how-the-brain-works-you – can-reach-anyone.

113

Zell, S. Am I Being Too Subtle? Straight Talk from a Business Rebel. – New York: Portfolio, 2017. – P. 181.

114

Zell, S. Am I Being Too Subtle? Straight Talk from a Business Rebel. – New York: Portfolio, 2017. – P. 181.

115

Campbell, D., Edgar, D., Stonehouse, G. Business Strategy: An Introduction. 3rd Edition. – New York: Palgrave, 2011. – P. 263.

116

Paul Vallely. Drug that spans the ages: The history of cocaine. – Independent, March 2, 2006. https://www.independent.co.uk/news/uk/this-britain/drug-that-span-the-ages-the-history-of-cocaine-6107930.html.

117

Ryan Kucey. There’s a Difference Between Thought Leaders and Influencers. – Better Marketing, June 27, 2019. https://medium.com/better-marketing/why-most-influencers-arent-influencing-anyone-62f70567b999.

118

Denise Brosseau. What is a thought leader? – Thought Leadership Lab, 2020. https://www.thoughtleadershiplab.com/what-is-a-thought-leader/.

119

Derek Sivers. First Follower: Leadership Lessons from a Dancing Guy. – sivers.org, February 11, 2010. https://sivers.org/ff.

120

Gladwell, M. The Tipping Point: How Little Things Can Make a Big Difference. – New York: Back Bay Books, 2002. – Back cover.

121

Rogers, E. Diffusion of Innovations. 5th Edition. – New York: Free Press, 2003.

122

Кедди – помощник игрока в гольф. Он переносит спортивный инвентарь и помогает игроку советами.

123

Martin Demptster. Bob MacIntyre confronts partner after his caddie’s mum is hit. – The Scotsman, July 19, 2019. https://www.scotsman.com/sport/golf/bob-macintyre-confronts-partner-after-his-caddie-s-mum-is-hit-1-4968277.

124

Golf Rules Illustrated: The Official Illustrated Guide to the Rules of Golf, 2012–2015. – London: Hamlyn, 2012.

125

Посмотрите, например: Why Do Golfers Shout ‘Fore!’? – Leading Britain’s Conversation, Global, 2020. https://www.lbc.co.uk/radio/special-shows/the-mystery-hour/sport-games/why-do-golfers-shout-fore-114876/.

126

Цитируется по книге: Fearn, N. The Latest Answers to the Oldest Questions: A Philosophical Adventure with the World’s Greatest Thinkers. – New York: Grove Press, 2007. – P. 93.

127

Stanley, A. Communicating for a Change: Seven Keys to Irresistible Communication. – Colorado Springs, CO: Multnomah, 2006. – P. 104.

128

Ленсиони П. Смерть от совещаний. Бизнес-роман. – М.: Манн, Иванов и Фербер, 2017.

129

Lencioni, P. Death by Meeting: A Leadership Fable about Solving the Most Painful Problem in Business. – San Francisco, CA: Jossey-Bass, 2004. – P. 8.

130

Elise Keith. 55 Million: A Fresh Look at the Number, Effectiveness, and Cost of Meetings in the U.S. – Lucid Meetings, December 4, 2015. https://blog.lucidmeetings.com/blog/fresh-look-number-effectiveness-cost-meetings-in-us.

131

Michael Mankins. This Weekly Meeting Took Up 300 000 Hours a Year. – Harvard Business Review, April 29, 2014. https://hbr.org/2014/04/how-a-weekly-meeting-took-up-300000-hours-a-year.

132

Lencioni, P. Death by Meeting: A Leadership Fable about Solving the Most Painful Problem in Business. – San Francisco, CA: Jossey-Bass, 2004. – P. 8.

133

Lencioni, P. Death by Meeting: A Leadership Fable about Solving the Most Painful Problem in Business. – San Francisco, CA: Jossey-Bass, 2004. – P. 235.

134

Baumeister, R. The Psychology of Irrationality: Why People Make Foolish, Self-Defeating Choices / Brocas, I., Carrillo, D. eds. The Psychology of Economic Decision-Making, Vol. 1: Rationality and Well-Being. – Oxford: Oxford University Press, January, 2003. – PP. 12–13.

135

«Пойти по кроличьему следу», «провалиться в кроличью нору» – метафора, описывающая ситуации, когда поиск ответа или решения приводит к множеству новых вопросов, требующих ответов и решений. – Прим. ред.

136

Richard L. Brandt. Birth of a Salesman. – Wall Street Journal, October 15, 2011. https://www.wsj.com/articles/SB10001424052970203914304576627102996831200.

137

John Holusha. W. Edwards Deming, Expert on Business Management, Dies at 93. – New York Times, December 21, 1993. https://www.nytimes.com/1993/12/21/obituaries/w-edwards-deming-expert-on-business-management-dies-at-93.html.

138

Andrea Gabor. He Made America Think About Quality. – Fortune, October 30, 2000. https://andreagabor.wordpress.com/selected-articles/he-made-america-think-about-quality/.

139

Andrea Gabor. Quality Revival, Part 2: Ford Embraces Six Sigma. – New York Times, June 13, 2001. https://andreagabor.wordpress.com/selected-articles/management-quality-revival-part-2-ford-embraces-six-sigma/.

140

Andrea Gabor. Quality Revival, Part 2: Ford Embraces Six Sigma. – New York Times, June 13, 2001.

141

W. Edwards Deming Quotes. – The W. Edwards Deming Institute, 2020. https://quotes.deming.org/.

142

PDSA Cycle. – The W. Edwards Deming Institute, 2020. https://deming.org/explore/p-d-s-a.

143

IHI Multimedia Team. Like Magic? (‘Every system is perfectly designed…’– Institute for Healthcare Improvement, August 21, 2015. https://www.ihi.org/insights/magic-every-system-perfectly-designed.

144

W. Edwards Deming Quotes. – The W. Edwards Deming Institute, 2020. https://quotes.deming.org/.

145

Craig Bloem. Why Successful People Wear the Same Thing Every Day. – Inc., February 20, 2018. https://www.inc.com/craig-bloem/this-1-unusual-habit-helped-make-mark-zuckerberg-steve-jobs-dr-dre-successful.html.

146

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